This website
Information on this website is general. It is not a binding quote or a guarantee of results for a specific engagement.
Proposals and scope
Every engagement starts with a written proposal or quote setting out scope, deliverables, timing and price. Only work listed there is included. Extra work is quoted before we start it.
Payment
Retainers are billed monthly in advance. Projects require a 50% deposit before work starts and the balance before final files are handed over or a website goes live, unless the proposal says otherwise.
Approvals and changes
Each piece includes two rounds of changes. Delays in client feedback, content or approvals may move delivery dates. Content is published only after it has been approved.
Ownership
Final approved work becomes the client’s property once paid in full. Drafts, unused concepts and working files remain ours unless agreed otherwise. We may show completed work in our portfolio unless it is confidential.
Third-party costs
Advertising budgets, printing, stock images, software, hosting and production costs are paid by the client and are not included in our fees unless stated.
Results
We do the work to a professional standard, but we cannot guarantee specific reach, rankings, leads or sales, since these depend on factors outside our control.
Cancelling
Retainers have a minimum term of three months, then continue monthly until either side gives 30 days’ written notice.